5 Methods to Do Ticket Escalation and Enhance your Assist Desk Effectivity

Nevertheless, for it to enhance your assist desk effectivity, it needs to be nicely carried out. It’s not a matter of escalating each single ticket, however to useful resource to an escalation when there’s an precise want. Don’t overlook that the tickets Stage 1 brokers can’t resolve to finish up rising the workload of your Stage 2 brokers. So, you’ll want to determine clear guidelines to keep away from overloading specialised staff.

That can assist you with that, supplies you with 5 completely different ticket escalation strategies, to be able to set up your assist desk in line with your particular wants. Maintain studying to find them.

Handbook ticket escalation

Handbook ticket escalation sometimes occurs when brokers have to refer a request assigned to them to different tiers for its decision. They’ve two alternate options to do it:

Escalation route — This technique could be established when creating the completely different ranges of any given…

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